Contact Us
Got a question about a sweepstakes casino you saw ranked on this site, or noticed something that needs updating? This page explains how to reach Social Casinos, what we can help with, and what's better directed straight to the operator or an official body.
How to reach us
The fastest way to contact the Social Casinos team is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take longer during busy periods. Please include enough detail for us to act on your message — for example, the name of the operator you're asking about, a screenshot, or a link to the page you're referring to.
We don't currently offer phone or live chat support for site enquiries. If you're trying to reach one of the platforms featured in our rankings of sweepstakes and social casino sites, you'll need to use that operator's own support channels — we can't access individual player accounts, process redemptions, or resolve account disputes on a company's behalf.
What we can help with
- Corrections or updates to information about a listed platform, such as an outdated welcome offer, a changed eligible-state list, or a broken link
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on our reviews, ratings, or methodology
- Suggestions for platforms you think we should look into
- Press, partnership, or media enquiries
What we can't help with
Because Social Casinos is an independent research and comparison resource, not an operator, there are some things outside what we can do:
- Account issues. We can't verify your identity, unlock an account, or speed up a redemption request. Those go through the platform's own support team.
- Prize redemptions and payouts. Redemption thresholds, identity verification (KYC), and processing times are set and managed by each individual operator, not by us.
- Legal advice. We can point you toward general information about how sweepstakes promotions work, but we can't tell you whether a specific site is permitted in your state. Availability varies by state, laws change, and operators decide for themselves which states they serve — always check the operator's own terms and your state's current rules before signing up.
- Responsible gambling support. If you or someone you know is struggling with gaming habits, our responsible gambling page has resources and guidance.
Before you write in about a specific site
If your question relates to a platform's welcome bonus, no-purchase-necessary entry method, payment options, or terms, it's worth checking that operator's own terms and conditions page first — details like minimum redemption amounts, accepted payment methods, and age requirements (typically 18+ or 21+ depending on the operator and state) are set by the company running the platform and can change. If after checking you still think something on our site is inaccurate or outdated, that's exactly the kind of message we want to hear about.
For general background on how our reviews are put together, our editorial approach, and who's behind this site, see the About Us page. Our Terms and Conditions page covers how the site itself may be used.
A quick note on what this site is
Social Casinos is a comparison and information resource covering sweepstakes and social casinos — platforms that let players use free virtual currency, and in many cases a secondary sweepstakes currency, to play casino-style games without traditional real-money wagering. We're not a casino operator ourselves, so we can't process deposits, redemptions, or account changes. Our role is to research and compare publicly available information about these platforms so readers can make their own informed decisions.